When the commitment for an agreement is high, opponents can resort to the intervention of a third party, such as a mediator. Opposing interests, bounded rationality and decisional bias may severely hinder conflict resolution. The framework is applied in the context of strategic decision-making for a business school and involves key stakeholders who have responsibilities for strategic functions within the HEI and the school. The proposed model is dynamic in that it adapts to changing economic and environmental conditions and hence has the capability to provide ‘what-if’ analysis. In addition, our proposed approach incorporates derived global priorities of strategic options in order to optimise different types of resources. These techniques help to formulate a strategic decision-making model which represents different factors and alternatives, assess their priorities, and provide a decision-making mechanism. The proposed hybrid model is based on two operational research methodologies. This work provides a practical example, through a case study, to demonstrate how the proposed framework can be applied to the issue of formulation of HEI strategy. In this paper a framework is proposed for the formulation of a higher education institutional (HEI) strategy. In this case study, AHP has been used for capturing the perceptions of stakeholders on the relative severity of different socio-economic impacts, which will help the authorities in prioritizing their environmental management plan, and can also help in allocating the budget available for mitigating adverse socio-economic impacts.
Finally, the use of AHP is illustrated for a case study involving socio-economic impact assessment. The main shortcomings of AHP and some modifications to it to overcome the shortcomings are briefly described. AHP has the flexibility to combine quantitative and qualitative factors, to handle different groups of actors, to combine the opinions expressed by many experts, and can help in stakeholder analysis. This paper proposes the use of a multi-criteria technique, namely the analytic hierarchy process (AHP), for the purpose. Multi-criteria methods can serve as useful decision aids for carrying out the EIA. Environmental impact assessment (EIA) is an intrinsically complex multi-dimensional process, involving multiple criteria and multiple actors.
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